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Remote Infrastructure Management Services provide for monitoring and management of all infrastructures pertaining to networks, data centers, servers, storage security, Applications and End user computing, outside the company’s offices. RIM involves a combination of near-shore and offshore delivery models. RIM can reduce the costs of operations, thus enabling IT managers to consider investing in new technology.
Advantage of RIM in Business
Cost Reduction - Reduced manpower, performance efficiency and capacity planning resulting in up to 50% reduction in costs
Quality and Process –Process-based approach to solve issues, efficient handling of escalations, and quality certifications to ensure adherence to standards and security controls
Best practices – Experience with multiple enterprises resulting in standardization through ideas, learning and best practices
Expertise - Domain experts who aid others in skill development
Risk Mitigation - Improved risk-mitigation and assured business continuity
Visibility - Timely reporting providing CIO’s with greater visibility, real-time control and analysis of historical trends. Increased automation with integrated tools, providing common framework for operations
Scalability - Absorb the peaks and troughs of manpower needs
Service levels - Precise service-level agreements with penalty clauses for downtime
Pre-emptive problem resolution - Through positive monitoring and event correlation
Who is looking for RIM?
Business Issues
• Companies interested in upgrading or investing in new IT Hardware or Solutions
• Companies on the lookout for service providers assuring better service
• Companies looking to upgrade or migrate to newer technologies with complex IT environments
• Companies facing contract renewals
• Companies interested in consolidating their current IT set-up and improving performance
• Companies on the lookout for hosting and co-location services
• Companies facing challenges related to Processes, People and Technology connected with infrastructure management
Operational Issues
• People related issues
• Poorly defined roles and responsibilities
• Every team does administration, development & support
• No clear responsibility matrix / SLAs. Outsourced support -
• Technology related issues
• When there is no evidence of architecture documents for network, systems and security
• When there are no tools for monitoring & managing the infrastructure
• When there is poor metrics measurement
• When there are single points of failure in Internet connectivity, Load Balancers, Firewalls
• When there is weak security
• When redundancy for applications at the system/ server/ database level is unavailable
Newbit’s RIM Solutions
Newbit’s Infrastructure Management Solutions ensure that your IT Infrastructure and applications are designed, managed and operated on a 24X7 basis, and that your IT transactions take place within a highly available and secure environment.
Services Offering by Newbit
· Network Management Services
· Datacenter Services
· Helpdesk Services
· Desktop Services
· Storage Services
· IT Security Services
· LAN Services
· WAN Services
· Database Services
· Application Monitoring and Management Services
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